This Cookie Policy explains what Cookies and similar tracking technologies are, how Mnemosphere Pte Ltd (UEN: 202403657Z, “the Company”, “We”, “Us”, or “Our”) uses them on the Citedoc platform (accessible via https://citedoc.app), and Your choices regarding their use.
You should read this policy together with our Privacy Policy to understand how We collect, manage, and protect Your information as a healthcare professional.
Cookies are small text files placed on Your computer, tablet, or smartphone by websites that You visit. They are widely used to make websites work efficiently, provide secure authentication, maintain user sessions across page views, and provide reporting insights to platform operators.
We use both first-party and third-party cookies on the Service for the following purposes:
Type: Session & Persistent | Provider: Us & Clerk
These cookies are essential for the operation of Citedoc. They allow You to sign in securely, maintain an authenticated clinician session, access Pro tier features, and navigate protected chat threads.
__session, __client_uat): Verifies Your clinician account identity, manages session tokens, and enforces multi-factor authentication (MFA).Type: Persistent | Provider: Citedoc
These cookies remember choices and settings You configure within Citedoc to personalize Your workflow:
Type: Persistent | Provider: Google Analytics 4 (GA4) & Microsoft Clarity
These cookies collect aggregated, anonymized information about how visitors navigate Citedoc. This data helps Us measure server performance, identify broken links, and optimize clinical search speeds.
_ga, _ga_*): Measures visitor volume, referral channels, geographic distribution of users, and general page visit durations. For details, visit Google Analytics Partner Policies._clck, _clsk, CLID): Helps Us understand user interface interactions through aggregated heatmaps, scroll depth, and interaction friction telemetry. For details, visit the Microsoft Privacy Statement.Type: Session | Provider: Google reCAPTCHA
We use invisible Google reCAPTCHA to protect against malicious automated scraping, denial-of-service attacks, and brute-force authentication attempts.
In addition to our first-party cookies, certain third-party services integrated into Citedoc may set cookies subject to their respective privacy policies:
Most web browsers allow You to control cookies through their settings. You can configure Your browser to refuse cookies, alert You when a cookie is placed, or delete existing cookies:
Please Note: If You choose to block or disable strictly necessary cookies, You will not be able to sign in to Your Citedoc account or access Pro tier features.
We may update this Cookie Policy from time to time to reflect changes in technical operational practices or legal requirements. Any modifications will be posted on this page with an updated “Last updated” timestamp.
If You have questions regarding our use of cookies or tracking technologies, please contact us: